The results of the 2016 Skytrax World Airline Awards have been revealed.
Skytrax World Airline Awards are the coveted Quality accolades for the world airline industry and a global benchmark of airline excellence. Travellers across the globe take part each year in the world’s largest airline passenger satisfaction survey to decide the winners. The focus is to deliver a passenger survey and airline awards process that is independent, impartial and global.
Qantas was the top ranked Australian airline, climbing one spot from last year’s result to come in ninth. Emirates outed Etihad as the top choice in the UAE which I find very interesting, while Qatar Airways cemented itself as one of the world’s top airlines for yet another year.
The top 10 world’s best airlines according to the 2016 Skytrax World Airline Awards are.
1. Emirates (Flight Review: Business class)
2. Qatar Airways
3. Singapore Airlines (Flight Review: First class)
4. Cathay Pacific (Flight Review: Business class)
5. ANA All Nippon Airways
6. Etihad Airways (Flight Review: Business Class)
7. Turkish Airlines
8. EVA Air
9. Qantas Airways
“Emirates has always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to our customers at every touchpoint, every day, all around the world,” said Sir Tim Clark, president of Emirates.
Qantas said in a statement the airline had worked hard on improving its product, including new interiors for its A330 and B737, new lounges and plans for free wifi on domestic flights from early 2017.
Qatar Airways took the award for the world’s best business class, best business class lounge and best airline staff in the Middle East, while Singapore was awarded the best airline in Asia and ANA All Nippon Airways was recognised for offering the world’s best airport services and having the best airline staff in Asia for the second year in a row.
Skytrax World Airline Awards: A-Z of winners
Aegean Airlines Best Regional Airline in Europe
Aeroflot Russian Airlines Best Airline in Eastern Europe
Air Astana Best Airline in Central Asia / India Best Airline Staff Service in Central Asia / India
Air France Best First Class Airline Lounge DiningBest First Class Comfort Amenities
Air New Zealand World’s Best Premium Economy Class Cabin World’s Best Premium Economy Class Airline Seat
AirAsia World’s Best Low-Cost Airline Best Low-Cost Airline in Asia
AirAsia X World’s Best Low Cost Airline Premium Cabin World’s Best Low Cost Airline Premium Seat
ANA All Nippon Airways World’s Best Airport Services Best Airline Staff Service in Asia
Asiana Airlines World’s Best Economy Class Best Economy Seat Best Economy Class Onboard Catering
Austrian Best Airline Staff Service in Europe Azul Linhas Aereas Brasileiras Best Low-Cost Airline in South America Best Airline Staff in South America
Bangkok Airways World’s Best Regional Airline Best Regional Airline in Asia
Cathay Pacific Airways World’s Best Airline Cabin Cleanliness Best First Class Airline Lounge
Copa Airlines Best Airline in Central America / Caribbean Best Regional Airline in Central America / Caribbean Best Airline Staff Service in Central America / Caribbean
Emirates World’s Best Airline (Airline of the Year) World’s Best Airline Inflight Entertainment
Ethiopian Airlines Best Airline Staff Service in Africa
Etihad Airways World’s Best First Class Best First Class Seat Best First Class Onboard Catering
EVA Air Best Airline TranspacificBest Business Class Comfort Amenities
Finnair Best Airline in Northern Europe
flyDubai Best Low Cost Airline in the Middle East
Garuda Indonesia World’s Best Cabin Crew
Hainan Airlines Best Airline in China Best Airline Staff Service in China
Hawaiian Airlines Best Airline Staff Service in North America
Indigo Best Low-Cost Airline in Central Asia / India
Jetstar Airways Best Low-Cost Airline in Australia / Pacific
Juneyao Airlines Best Regional Airline in China
Kulula Best Low Cost Airline in Africa
LAN Airlines Best Airline in South America
Lufthansa Best Airline in Western Europe Best Airline Transatlantic
NorwegianWorld’s Best Long Haul Low-Cost Airline Best Low-Cost Airline in Europe
Plaza Premium World’s Best Independent Airport Lounge
Porter Airlines Best Regional Airline in North America
Qantas Best Airline Australia in Pacific Best Airline Staff in Australia / Pacific Best Premium Economy Onboard Catering
Qatar Airways World’s Best Business Class Best Business Class Airline Lounge Best Airline Staff in the Middle East
Royal Air Maroc Best Regional Airline in Africa
Singapore Airlines Best Airline in Asia Best Business Class Airline Seat
Sky Airline Best Regional Airline South America
South African Airways Best Airline in Africa
Spring Airlines Best Low-Cost Airline in China
Star AllianceWorld’s Best Airline Alliance World’s Best Airline Alliance Lounge
Thai Airways World’s Most Improved AirlineBest Airline Lounge Spa Facility
Thomson Airways World’s Best Leisure Airline
Turkish Airlines Best Airline in Europe Best Airline in Southern Europe Best Business Class Airline Catering Best Business Class Lounge Dining
Virgin America Best Airline in North America Best Low-Cost Airline in North America
While the figures for this year’s awards are yet to be released, last year’s survey of 18.9 million passengers saw more than 245 airlines measured on 41 key performance standards, from the quality of check-in service and boarding procedures to cabin cleanliness and other indicators.